It tells you about your rights in relation to your personal data and how the law protects you. It also covers how to contact us and the authorities in the event you have a complaint.
We ask that you read this Policy carefully so that you are fully aware of how and why we are using your data. If you have any questions or would like to exercise your privacy rights, please contact us directly.
We collect certain data when you make an enquiry or place an order. We may also collect basic data when you follow us on social media, sign up for our notifications or fill out a survey.
We collect a range of data when you enquire or place an order with Stevenage Packaging Limited. This may include some or all of the following:
No, we do not store or have access to your card details.
We retain your data for future needs by recording your information on our CRM system and filing paperwork as needed. This is so that we can invoice and process orders, deal with account queries efficiently and fulfil our services. We also use behavioural and survey data, where available, to improve the services and products that we offer.
When you place an order through our online shop or with one of our team over the phone, our merchant services provider (Stripe, Inc.) will collect your name, email address, postal address, phone number, and process your payment details. We will pass your name, email address, postal address and phone number on to our courier (DPD Group), so that they can deliver your order and contact you about delivery, in order to fulfil our contract with you. Stevenage Packaging Ltd will use your email address to send you newsletters, surveys and promotional material. For this purpose, we pass your data to The Rocket Science Group LLC, trading as Mailchimp, to process on our behalf. Mailchimp may also process your personal data for their own legitimate interests, including but not limited to product development and business operations. If you no longer wish to receive our newsletters or promotional material, you can opt-out by clicking the unsubscribe link in our emails or by contacting our team.
We have appropriate security measures in place to prevent personal data from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your data will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach.
We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
When communicating with us by email you should ensure that you take all reasonable precautions to protect any sensitive personal data.
We will only store your personal data for as long as necessary or legally required. Once your personal data is no longer needed we then securely destroy it by shredding the documents, permanently deleting the files or anonymising files.
A cookie is a small file which is placed on a computer's hard drive, or in the browser memory, to make a website work, or work more efficiently for returning visitors.
Google Analytics records visitor trends and uses a cookie to track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from and to track your page visits within the site.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, our website may not function correctly if cookies are disabled.
You have many rights surrounding your personal data, including access, rectification, objection and the right to be forgotten. You can update your preferences with us at any time by contacting us directly.
If you are not happy about the way we have handled your data or responded to your requests you can lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk/concerns or by phone on 0303 123 1113.
Please contact us if you have any questions about this privacy notice or the data we hold about you.
If you wish to contact us, please send an email to firstname.lastname@example.org or write to Stevenage Packaging, Follett House, Primett Road, Stevenage, United Kingdom or call (+44) 01438 742890.