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Frequently Asked Questions - Online Shop

We answer lots of questions on a daily basis and have compiled a list of the most frequently asked questions with some answers. We hope this answers any questions that you may have however if there is anything you are still unsure of please do get in touch with us.


How long will my order take to get to me?

  • All In Stock orders placed Monday to Friday before 17.00 are dispatched the same day for next working day delivery.
  • Any orders placed outside of the above-mentioned timeframe will be dispatched on the next working day. For example, if you placed an order on Saturday, it will be dispatched on Monday for delivery on Tuesday.


What is the best way to pay for my order?

The quickest and easiest way to place and pay for your order is online. Simply add the items to your basket and proceed with our secure checkout.

We use one of the most reliable, renowned and secure online payment systems, Stripe. For some further information regarding their security, please visit https://stripe.com/docs/security/stripe


I’m not very comfortable ordering online – can I speak to someone?

Yes, you can – our customer service team are available Monday – Friday 09.00 am – 17.30.

Simply give us a call on 01438 742 890, and we will answer any of your questions and place the order for you. 


I’m not a business / I don’t have a trade account, can I still place an order?

Yes, you can, you don’t need to have an account with us or even be a business to become one of our customers.

No order is too big or small.


I haven’t received an email confirmation.

You will receive a confirmation email to the address provided very shortly after placing your order.

Please check your junk/spam folders if it hasn’t arrived into your inbox after a few minutes.

If it still hasn’t come through to you after 60 minutes, please get in touch with the team who can send one across manually.


Where is my invoice?

Your invoice is attached to your email confirmation; please check your email and junk/spam folders. If you still haven’t received this, please contact the team who can send this across to you directly.


How does the Covid-19 test kit price match work?

If you have a quote or found a website offering the Healgen Covid Tests for a lower price then email or call our team and we'll price match. (The tests need to be in stock on any quote or website)


Do you have a returns policy?

Yes you can see our online returns policy here

Stevenage Packaging Limited
Stewart House, Primett Road,
Stevenage, Hertfordshire, SG1 3EE

Company Number: 02341130

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