Having worked with this customer for over 35 years, we’ve seen the relationship build from a basic supplier relationship into a trusted, strategic partnership.
We’ve built this by consistently delivering value beyond the product itself, and by being flexible, proactive and ready to adapt to their changing needs. We’re more than just a supplier, and we’re more than just a consultant; we’re their packaging partner.
Over our relationship, we’ve helped our client reduce the thickness of their film by 37%. A significant saving on product and shipping costs and their environmental footprint. Achieved without compromising on quality or performance.
We conduct free-of-charge cost-saving audits, helping to improve efficiencies across various parts of their operation.
We’ve consistently met tight turnaround requirements, including producing and delivering finished products within 7 days from artwork approval.
We’ve maintained a zero-failure rate on their products, which speaks to the level of care and quality control we’ve built into our processes.
The Client takes advantage of our stock holding service, with us providing them with a bespoke ‘pick & mix’ delivery each month. This gives them the flexibility to manage stock levels and respond to demand.
We’ve organised the manufacture and delivery of stock on Christmas Eve, personally delivered by our founder, Rob Stewart. These are the lengths we will go to when it matters, and something which our client has never forgotten.
The requirements for the customer have naturally evolved over the 35 years, and we’ve evolved with them – expanding our capabilities, improving turnaround times, and maintaining a level of service that keeps pace with their growth.
This customer has maintained their relationship with us for over three decades, a testament to our consistent innovation and the proactive evolution of our service.
We’re not just here to supply, we’re here to support. We’ll always go the extra mile, quite often literally, to ensure our customers are satisfied.
